The "In Transit" Purgatory

Every Shopify merchant has seen it: an order that was delivered weeks ago, but in your Shopify dashboard, it still says In Transit.

It's frustrating for you, and confusing for your customers. But why does it happen? Understanding Shopify fulfillment statuses is the first step.

The Integration Gap

Shopify has seamless integrations with major carriers like USPS, UPS, FedEx, and DHL. When you fulfill an order with these supported carriers, Shopify automatically receives tracking updates. When the package is dropped off, the status changes to Delivered.

However, if you use:

• Local courier services
• In-house delivery teams
• Regional carriers not supported natively by Shopify
• Freight shipping

Shopify has no way of knowing when the package arrives. It assumes the package is "In Transit" indefinitely because it never receives a "Delivered" signal.

Why It Matters

You might think, "I know it's delivered, the customer knows it's delivered, so who cares?"

But having accurate fulfillment statuses is critical for several reasons - the cost of manual tracking goes beyond just time:

1. Customer Trust: Customers check their order status pages. Seeing "In Transit" for a delivered item looks unprofessional and can cause confusion.
2. ** Automated Emails:** Many post-purchase email flows (review requests, cross-selling) are triggered by the Delivered status. If your orders never reach that status, these emails never send. Learn about automation best practices.
3. Analytics: Your "Average Delivery Time" metrics will be completely wrong if deliveries aren't recorded.
4. Dispute Evidence: In case of a chargeback, having an inaccurate status in your system of record (Shopify) is not helpful.

The Manual Workaround (And Why It Sucks)

Without a dedicated tool, the only way to "fix" this natively in Shopify is often cumbersome or impossible depending on the carrier setup. You might leave them as fulfilled but not delivered, or try to hack the system by using a fake carrier. See our complete guide on marking orders delivered for all methods.

The Solution: Mark Delivered

This is exactly why we built Mark Delivered.

Our app allows you to manually force the status of a fulfillment to Delivered.

• One-Click: Just click the "Mark Delivered" button right on the Order Details page.
• Bulk Actions: Select 50 orders at once and mark them all as delivered from our dashboard.
• Notes: Add a delivery note (e.g., "Left at reception") that gets saved to the order.

By taking control of your fulfillment statuses, you close the loop on your orders, trigger those important post-purchase emails, and keep your data clean.

For high-volume stores scaling to 10,000+ orders, this becomes mission-critical.

Install Mark Delivered today and stop the "In Transit" madness.