Ops Desk
Dedicated Shopify operators, trained on your workflows.
What Ops Desk handles
We don't just "do tasks." We run your SOPs with quality control, escalation rules, and full audit trails. Think of us as your remote operations team, not a VA service.
Catalog Management
Product uploads, updates, variant management
Returns Processing
RMA creation, refunds, restocking
Customer Support Tier 1
WISMO, order edits, basic inquiries
Order Reconciliation
Payment matching, discrepancy resolution
Listings QA
Image checks, SEO review, compliance
Competitor Monitoring
Price tracking, promo alerts
Promo Setup Checks
Discount validation, banner updates
Inventory Audits
Stock counts, variance reports
Data Entry
Metafields, tags, custom attributes
How it works
Onboarding & SOP Documentation
We document your workflows, access requirements, and quality standards. Week 1 is training.
Assign Dedicated Operators
You get the same people every week. They learn your business, not just the task list.
Daily Execution with QC
Operators work your queue. A lead samples 10% of output for quality. Errors flagged immediately.
Weekly Reporting
Volume metrics, error rates, escalations. You see exactly what was done and how well.
Why not just hire freelancers?
| Freelancers | Ops Desk | |
|---|---|---|
| Quality Control | You check everything yourself | Built-in QC sampling |
| Consistency | Different person every time | Same dedicated team |
| Audit Trail | None | Full logs of who did what |
| Escalation | They message you on Upwork | Defined escalation rules |
Ready to delegate with confidence?
View pricing or request a custom team configuration.