Shopify operations, fully managed
A full-time Shopify operator for £999/month.
One dedicated person. 40 hours a week. Your store, your processes, your timezone. Customer support, orders, catalogue, returns and everything else your operations need.
What they handle
- Customer support across all channels
- Order processing and refunds
- Product uploads and catalogue management
- Returns, RMAs, and restocking
- Inventory monitoring and supplier coordination
- Shopify admin and data entry
- QA, audit trails, and weekly reporting
- Plus: free AI chatbot for your storefront
Not sure what to hand off? Tell us about your store and we will scope it together.
Everything your store needs. All in one person.
Define the scope. Your operator executes it every day at full attention.
Customer Support
- WISMO, order edits, returns, exchanges
- Email, live chat, and helpdesk tickets
- Escalation handling to your rules
- Post-resolution follow-ups
Order Management
- Order processing and fulfilment coordination
- Refund and cancellation handling
- Payment discrepancy resolution
- Chargeback documentation
Catalogue Management
- Product uploads, edits, variant management
- Image uploads and QA
- SEO titles, descriptions, tags
- Collection and category organisation
Returns & Refunds
- RMA creation and tracking
- Refund processing per your policy
- Restocking coordination
- Return reason logging
Inventory Operations
- Stock level monitoring and alerts
- Inventory audits and variance reporting
- Supplier restocking coordination
- Multi-location management
Data & Admin
- Metafield management
- Product tagging and attribute entry
- Data cleanup and normalisation
- Spreadsheet and CSV work
Quality Assurance
- Listing QA: images, pricing, copy
- Order accuracy checks
- Policy compliance reviews
- Audit trail maintenance
AI Chatbot (Free)
- Deployed on your Shopify storefront
- Trained on your FAQs and policies
- Handles routine queries 24/7
- Routes complex issues to your operator
Signed today. Live in two weeks.
We handle the onboarding so you do not have to think about it.
Scoping call
We learn your operations, tools, volume, and timezone. You leave knowing exactly what your operator will handle.
Contract and SLA
We agree on service levels, escalation rules, and responsibilities. Straightforward contract. No long-term lock-in.
First payment
Payment in advance, onboarding starts immediately. Your operator is assigned within days.
Two weeks of onboarding
Your operator learns your SOPs, tools, and workflows. No SOPs? We build them. No helpdesk? We set one up.
Go live
Your operator starts executing. Full audit trail from day one. Weekly reports on volume, quality, and escalations.
One price. No surprises.
Less than half the cost of a junior in-house hire. No payroll, no NI, no overhead.
Standard plan
per dedicated operator
Annual plan
£9,990 / year
Save £1,998. That is 2 months free.
No lock-in. Cancel anytime.
What is included
- 1 dedicated operator, 40 hours per week
- Matched to your timezone and working hours
- Follows your SOPs and brand voice
- AI-trained, works with modern tooling
- Full audit trail of all actions taken
- Weekly reports: volume, quality, escalations
- SOP documentation and ongoing updates
- Free AI chatbot for your storefront
- Helpdesk setup if you need it (tool cost only)
- Named account contact at GIC
Scale as you grow
10+ operators? Custom pricing available.
vs. hiring in-house
Payment details
- Billed monthly in advance
- Bank transfer or invoice (standard)
- Stripe / card payment on request
- All prices in GBP
- B2B invoices provided
Questions answered.
If something is not here, just ask us.
Getting Started & Onboarding
Scope & Operations
Know Your Operator
Quality, Reporting & AI
Pricing & Payments
Contract, SLA & Security
Ready to stop doing everything yourself?
One operator. 40 hours a week. Two weeks to live.