Ops Desk FAQ
Every question answered.
106 questions across 6 categories. If something is still missing, just ask us.
Getting Started & Onboarding
Everything you need to know before your first operator is live.
Scope & Operations
What your operator can handle, and where the boundaries are.
Know Your Operator
How they work, where they are based, and what day-to-day life looks like.
Quality, Reporting & AI
How output quality is maintained and how you see what is happening.
Pricing & Payments
What it costs, how billing works, and what is included.
Contract, SLA & Security
The legal and operational framework that protects your business.
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